Privacy policy

This privacy policy notice is for this website; [] and served by [Joe’s Juice (Joe’s Juice Ltd), Measurement House, Lenton Street, Sandiacre NG10 5DJ England.] and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

  • “I”, “our”, “us”, or “we” refer to the business, [Business name & other trading names].
  • “you”, “the user” refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner’s Office.
  • Cookies mean small files stored on a users computer or device.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

We are exempt from registration in the ICO Data Protection Register because:

Lawful basis: Consent/Contract

The reason we use this basis: Placing an order on this website forms a contract of sale between us and you, to fulfil our contractual obligations we require personal information to cary out this task. Consent is required (in the final stages of the checkout, to place an order.)

We process your information in the following ways: For the fulfilment of orders placed via this website & email marketing emails (for subscribed users).

Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists or a significant period of time has elapsed inline with accounts keeping legislation.Sharing your information: We do not share your information with third parties.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.
  • You also have the right to complain to the ICO [] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Payment information

We do not store customer credit card details.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display (such as an age vaerication popup), to keep you logged into the website where applicable, to display relevant adverts or content.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options. You can also manage cookies with the popup banner on the website.

Cookies that we use are;

  • “PHPSESSID” – Session data retains order process information. Expires after session.(Essential for website access).
  • “cookielawinfo-checkbox-necessary” – Shows/hides GDPR cookies preferences bar. Expires after 365 days.(Essential for website access).
  • “tk_ai” – Stores a randomly-generated anonymous ID. This is only used within the admin area and is used for general analytics tracking. Expires after session. (Essential for website access).
  • “wfwaf-authcookie-[32 character hash key]” – Wordfence security cookie. This cookie is used by the Wordfence firewall to perform a capability check of the current user before WordPress has been loaded. This is only set for users that are able to log into WordPress. This cookie allows the Wordfence firewall to detect logged in users and allow them increased access. It also allows Wordfence to detect non-logged in users and restrict their access to secure areas. The cookie also lets the firewall know what level of access a visitor has to help the firewall make smart decisions about who to allow and who to block. Expires after 12 hours. (Essential for website login areas).
  • “woocommerce_cart_hash” – Helps WooCommerce determine when cart contents/data changes. Expires after session. (Essential for website access).
  • “woocommerce_items_in_cart” – Helps WooCommerce determine when cart contents/data changes. Expires after session. (Essential for website access).
  • “wordpress_logged_in_” – indicates when you’re logged in, and who you are to the admin systems. Persistent cookie. (Essential for website access).
  • “wordpress_sec_” – WordPress. ProvideS protection against hackers, store account details. Expires after 15 days. (Essential for website access).
  • “wordpress_test_cookie” – Tests whether or not the browser has cookies enabled. Expires after session. (Essential for website access).
  • “wpSGCacheBypass” – Bypasses the cache when you are logged-in, so you can check the changes you make. Persistent cookie. Essential for website access).
  • “yith_wcwl_session_” – This cookie is used by the PHP encryption language to allow SESSION variables to be stored on the web server. Essential for website access. Expires after 1 year.
  • “__cfduid” – Cloudflare. The _cfduid cookie collects and anonymizes End User IP addresses using a one-way hash of certain values so they cannot be personally identified. Expires after 30 days.
  • “_ga” – Used to differentiate users. Expires after 2 years.
  • “_gat_gtag_[hash/key]” – Used to limit the percentage of requests. It compiles information about how visitors use the site. Expires after 1 minute.
  • “_gid”- Google Universal Analytics, used to distinguish users. Expires after 24 hours.
  • “age-verification”- Displays/hides an age gate to confirm you are over 18 years of age. (Essential for website access). Expires after 30 days.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Sponsored links, affiliate tracking & commissions

We do not use sponsored links, affiliate tracking or commission based links and/or content. Any third party links on this website are for information only and are not monitised.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal date” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.

Our EMS provider is; Mailchimp. We hold the following information about you within our EMS system;

  • Email address
  • First Name
  • Last Name
  • IP (Collected as part of MailChimp’s dataprocessing system)

Resources & further information

Privacy Notice Policy Base: v.1.2 October 2021

How to contact us

If you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, or would like to request access or changes to the information we hold, please contact us in writing at:

Joe’s Juice Ltd,
Lenton Street,
Measurement House
NG10 5DJ

Or you can use our online contact form here.

Our data protection officer’s contact details are: as above, for the attention of Hannah Peberdy.