Delivery Information

COVID-19: All deliveries are currently being collected on schedule. We cannot however guarantee deliveries will be, due to the unprecedented demand on all national courier services at the moment. We also offer a click and collect service, see below for details.

UK Shipping

DHL next business day

We use DHL next business day service at £4.20 per order.

For deliveries made before 1 PM, Monday – Thursday, delivery will generally be the next working day. In some cases it may take longer, please contact us if you have not received your order within 3 days.

Joe’s Juice limited does not operate at weekends. Orders made after 1 PM Friday will be processed the next working day.

FREE delivery over £40

If your order is over £40, delivery is on us! Using the same DHL next business service as above.

Click & Collect

We offer a FREE click and collect service from our warehouse in Nottingham.

Collection times:

  • Monday – Friday between 9.00am – 3.00pm
  • Contact number: 01156 485 130

Collection from: Joe’s Juice Ltd, Measurement House, Lenton Street, Sandiacre, Nottingham, NG10 5DX.

Please wait for a confirmation text to say your order is ready before you call to pick it up.


International Shipping

WORLDWIDE

Delivery date and prices vary depending on your country of residence.

International delivery charges vary depending on the country and weight of the items. All products are shipped the next working day if orders are placed before 1 PM.

Customs, Duties, and Taxes

Joe’s Juice Limited is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, returns, etc.)

All international shipments will be supplied with a commercial invoice and emailed to the customer. Currently, we do not hold updated UFI CODES for all countries which means shipping nicotine abroad can be difficult, therefore WE DO NOT SHIP PRODUCTS CONTAINING NICOTINE.

INTERNATIONAL CUSTOMERS SHOULD PURCHASE SHORTFILLS WITH 0MG NICOTINE TO PREVENT THEIR PRODUCTS FROM BEING REJECTED AT CUSTOMS.

We offer international shipping to countries worldwide but due to constant changes in regulation, they are subject to change at any time.

WE DO NOT SEND E-LIQUID TO:

Algeria, Angola, Australia, Bangladesh, Belgium, Belize, Benin, Bhutan, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Comoros, Congo (Brazzaville) Congo (Kinshasa) Costa Rica, Djibouti, Dominican Republic, Equatorial Guinea, Eritrea, Ethiopia, French Guiana, Gabon, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Indonesia, Iran, Iraq, Ivory Coast, Jordan, Laos, Lebanon, Lesotho, Liberia, Libya, Luxembourg, Madagascar, Malawi, Maldives, Mali, Malta, Mauritania, Mauritius, Mayotte, Mexico, Montserrat, Mozambique, Myanmar, Namibia, Nepal, Netherlands, New Zealand, Niger, Norway, Oman, Pakistan, Paraguay, Philippines, Reunion, Rwanda, Senegal, Seychelles, Sierra Leone, Singapore, Suriname, Swaziland, Tanzania, Thailand, Togo, Tunisia, Tuvalu, Uganda, United States, Uruguay, Vietnam, Yemen, and Zambia.

More information on Global Tobacco Control can be found here.

Royal Mail International Tracked – Fully tracked with online confirmation of delivery. Available to over 50
destinations. For details, visit royalmail.com/international

Prices vary on the size and destination of each small parcel sent. You can find prices for weights and destination zones on pages 12, 13 & 14 of Royal Mail’s 2021 Price Guide

Applicable shipping services and live rates will be displayed in the cart/checkout, if multiple options are displayed select based on your pricing preference.

Additional import duties/customs charges may apply, please check with your government website for more information (not applicable in the EU), these charges are the responsibility of the customer.

On occasion shipping times may fluctuate for geopolitical reasons, if you would like an update on the location of your package, if a tracking code is provided please follow the link, or alternatively contact us here.