Delivery Information

COVID-19: All deliveries are currently being collected on schedule. We cannot however guarantee deliveries will be, due to the unprecedented demand on all national courier services at the moment. We also offer a click and collect service, see below for details.

UK Shipping

DHL next business day

We use DHL next business day service at £4.20 per order.

For deliveries made before 1pm, Monday – Thursday, delivery will generally be the next day. In some cases it may take longer, please contact us if you have not received your order within 3 days.

FREE delivery over £40

If your order is over £40, delivery is on us! Using the same DHL next business service as above.

Click & Collect

We offer a FREE click and collect service from our warehouse in Nottingham.

Collection times:

  • Monday – Friday between 10.00am – 3.00pm

Collection from: Joe’s Juice Ltd, Measurement House, Lenton Street, Sandiacre, Nottingham, NG10 5DX.

Please wait for a confirmation text to say your order is ready before you call to pick-up.


International Shipping

WORLDWIDE

Delivery date and prices vary depending on your country of residence.

International delivery charges vary depending on the country and weight of the items. All products are shipped on the same day if orders are placed before 1pm.

Customs, Duties and Taxes

Joe’s Juice Limited is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, returns etc.)

All international shipments will be supplied with a commercial invoice and emailed to the customer. Currently, we do not hold updated UFI CODES for all countries which means shipping nicotine abroad can be difficult, therefore WE DO NOT SHIP PRODUCTS CONTAINING NICOTINE.

INTERNATIONAL CUSTOMERS SHOULD PURCHASE SHORTFILLS WITH 0MG NICTOTINE TO PREVENT THEIR PRODUCTS FROM BEING REJECTED AT CUSTOMS.

We offer international shipping to countries worldwide but due to constant change in regulation they are subject to change at any time.

WE DO NOT SEND E-LIQUID TO:

Algeria, Angola, Australia, Bangladesh, Belize, Benin, Bhutan, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Comoros, Congo (Brazzaville) Congo (Kinshasa) Costa Rica, Djibouti, Dominican Republic, Equatorial Guinea, Eritrea, Ethiopia, French Guiana, Gabon, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Indonesia, Iran, Iraq, Ivory Coast, Jordan, Laos, Lebanon, Lesotho, Liberia, Libya, Luxembourg, Madagascar, Malawi, Maldives, Mali, Malta, Mauritania, Mauritius, Mayotte, Mexico, Montserrat, Mozambique, Myanmar, Namibia, Nepal, Netherlands, New Zealand, Niger, Norway, Oman, Pakistan, Paraguay, Philippines, Reunion, Rwanda, Senegal, Seychelles, Sierra Leone, Singapore, Suriname, Swaziland, Tanzania, Thailand, Togo, Tunisia, Tuvalu, Uganda, United States, Uruguay, Vietnam, Yemen and Zambia.

More information on Global Tobacco Control can be found here.

Royal Mail International Tracked – Fully tracked with online confirmation of delivery. Available to over 50
destinations. For details, visit royalmail.com/international

Prices vary on size and destination of each small parcel sent. You can find prices for weights and destination zones on pages 12, 13 & 14 of Royal Mail’s 2021 Price Guide

Applicable shipping services and live rates will be displayed in the cart/checkout, if multiple options are displayed select based on your pricing preference.

Additional import duties/customs charges may apply, please check with your government website for more information (not applicable in the EU), these charges are the responsibility of the customer.

On occasion shipping times may fluctuate for geopolitical reasons, if you would like an update on the location of your package, if a tracking code is provided please follow the link, or alternatively contact us here.